Village of Hyde Park Utility Application & Forms

New Service Application

I am building a new facility or need a new service at an existing location.

Complete & submit the

&/or the

Water/Wastewater New Service Application

with $250.00 application fee.

Your application will be reviewed and we will reach out to schedule a site visit.

A quote for the new service project will be provided to you. (Your application fee will go towards the balance of the project if you decide to proceed. If you do not wish to proceed the fee is non-refundable.)

Upon full payment of the quote, work will begin on project.

When the project is completed your meter will be installed upon receipt of a new customer application for monthly billing and any outstanding balance for project has been paid.

New Customer Application

I am moving into a location with existing service. Only only one application is required for locations with both electric and water/wastewater services.

Complete and submit the

New Customer Application Packet

to the village office. Please read carefully and answer all questions. Applications may be emailed to:

customerservice@villageofhydepark.com,

posted to:

PO Box 400,

Hyde Park, VT 05655

or dropped off at the office located at:

167 Main St.

Hyde Park, VT 05655

Note: The prior occupant must call to arrange a final bill for their service at least two business days prior to your move in date.

Upon receipt of your completed application and deposit or reference (as required). The office will begin service billing in your name and/or reinstall meter.

For questions about our account opening process please contact our customer service representative at 1.802.888.2310 or email customerservice@villageofhydepark.com.

Useful & Important Information & Documents for Utility Customers

VOHP Payment Policy:

You will be billed monthly for services provided to you. If you do not receive a statement in the mail, you are still expected to pay your full balance due. Bills are mailed by the 1st of each month and are due by the following 1st. It is your responsibility to ensure we have the correct mailing address. We are not responsible for postal system delays/errors. Payments received after the due date stated on the bill are subject to a 1% penalty of the past due total.

Disconnection:

Timely payments are required to keep your account in good standing. Failure to pay your bill may result in disconnection of service until the delinquent balance has been paid.

Accepted Payment Methods:

ACH - Automatic deduction from your bank/credit union account for full balance due on the 12th of each month or nearest business day. (Authorization form required)
Credit/ Debit Card - We accept VISA, MasterCard and Discover. Payments may be made in person, over the phone, or via our online payment portal at www.villageofhydepark.com.
Cash - Payments in cash may be made at our customer service window during office hours.
Check - Payments by check may be mailed to our PO Box or dropped off the the Village office. Drop box is available for after-hours payments.
E-Checks - Electronic check payments may be made through our online payment portal at www.villageofhydepark.com.

Fees & Charges

Any account holding a delinquent balance is subject to a monthly 1% penalty on the delinquent total until paid.
$10.00 - Final Bill Fee - Off cycle meter reading and billing charge assessed on final bill.
$10.00 - Trip Fee - Assessed on account when a payment is made at time of disconnection to crew.
$15.00 - Returned Payment Fee - Assessed when a payment method is returned by bank.
$25.00 - Reconnection Charge - Assessed for the reconnection of meter for reasons other than non-payment.
$30.00 - Reconnection Charge - Assessed for the reconnection of meter disconnected due to non-payment.
$60.00 - After Hours Reconnection Charge - Assessed for the reconnection of a meter after normal business hours for any reason.

Outage Information:

If you experience a service outage and have eliminated a localized issue, please notify our office at 1.802.888.2310 as soon as possible. If the outage occurs outside our regular business hours, please contact our after-hours line at 1.802.888.1732.

Useful Documents & Forms:

Guy & Anchor Permit

Easement

Property Owners Authorization Form

Deposit Rules & Bank Reference Form

ACH Authorization Form

Security Light Application